Replacing Humans with AI
Request
Are you planning to replace humans with AI?
Response
Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).
In your email you have asked if the Gambling Commission are planning to replace humans with AI.
The Gambling Commission can confirm that no information is held falling within the scope of your request.
Review of the decision
If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.
Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.
If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.
It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.
The ICO can be contacted at: The Information Commissioner’s Office (opens in new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Information Management Team
Gambling Commission
Internal Review Request
Internal review please
Internal Review Response
I am writing to you further to your Freedom of Information request dated 17/08/2026, which we responded to on 19/08/2026, and your subsequent request for an internal review received on 19/08/2026.
We have now concluded our review, and our findings are detailed below.
This internal review was conducted by someone who was not involved in the processing of your original request.
In your initial email you requested information with regard to if there any plans to replace humans with AI.
In our initial response, we advised that no information was held falling within the scope of your request.
In your request for an internal review, you have questioned our original decision as to whether information is held falling within the scope of your request.
Internal Review
Requests for Recorded Information
The FOIA covers all recorded information held by a public authority. It is not limited to official documents, and it covers information such as drafts, emails, notes, recordings of telephone conversations and CCTV recordings.
The FOIA only applies to information that a public authority already holds in recorded form at the time of a request. If we do not hold a particular piece of information that someone has asked for, we do not have to create it.
In accordance with the FOIA legislation, Section 1(4) states that information a requester is entitled to under section 1(1) is:
“the information in question held at the time when the request is received, except that account may be taken of any amendment or deletion made between that time and the time when the information is to be communicated under subsection (1)(b), being an amendment or deletion that would have been made regardless of the receipt of the request.”
Section 84 of FOIA defines “information” as:
“information recorded in any form.”
As previously advised, your request asking if the Gambling Commission are going to replace humans with AI is not a valid request for recorded information as it is not information recorded in any form, and therefore we are unable to process your request in line with the FOIA legislation.
I therefore uphold our original decision that no recorded information is held by the Commission falling within the scope of your request.
If you are not content with the outcome of your review, you may apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Gambling Commission. The ICO can be contacted at www.ico.gov.uk or at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF.
Yours sincerely,
Information Management Team
Gambling Commission